Refund Policy

Tree Tots Play Café Refund Policy

 

 

 

At Tree Tots Play Café, we understand that plans can change. However, to ensure a smooth experience for all of our guests, the following refund policy applies:

1. Cancellation Notice:

To receive a full refund, cancellations must be made at least 24 hours prior to the scheduled session start time.

2. Late Cancellations:

Cancellations made less than 24 hours before the booked session will not be eligible for a refund.

3. Rescheduling Option:

If you are unable to attend your session and provide at least 24 hours’ notice, we are happy to offer the option to reschedule your session for a future date, subject to availability. 

4. No-Show Policy:

Failure to attend a booked session without prior notice will result in the full session fee being charged, with no refund or rescheduling option available.

5. Special Circumstances:

In the event of illness or an emergency, please contact us as soon as possible. Refunds or rescheduling requests will be considered on a case-by-case basis.

6. How to Request a Refund:

To cancel or reschedule a session, please contact us via:

 

• Email: treetotsplaycafe@gmail.com

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Refunds will be processed within 3-5 business days.

 

 

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Tree Tots Play Café

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